Be nice to him, or her.  Hopefully him, cause girls don’t know what they’re doing with wrenches in their hands!**

Even though I’m not turning many wrenches lately, I feel like every mechanic inside the walls of a local shop will thank me for giving a big shout out to all those who feel like taking their day’s worth of shit out on a guy behind the counter…  I can assure you, if you’re a cyclist in need of mechanical support, it does you no good to piss off the guy behind the counter!!

So consider the following before entering your favorite bike shop:

-The person you are speaking to is a professional…until they prove otherwise

-He/She typically appreciates a bit of respect, much like you would give to any professional

-Unless you spoke previously to the person with whom you are currently communicating, don’t assume anything.

-If you plan on doing something, plan on doing something….  I once had somebody make this really great comment to me:  A lack of planning on your part does not constitute an emergency on my part, or something like that.  And although I would never say that to a customer, there’s a lot to be said about it-and I wish I could get away with saying it….often

-Lastly, it’s just bikes….so be nice and wear a smile on your face when you go to your LBS

**Once upon a time I worked with a female mechanic….and she was not only a great mechanic, but an incredible manager!!!  As well, ALL LBShops could benefit from having a bit more estrogen around